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In Practice - Sensitive Conversations clock 900 Min

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In Practice - Sensitive Conversations

Covers how you can talk to customers about sensitive conditions and deal with delicate conversations

Already Logged , clock 900 Min Module

In Practice - Sensitive Conversations clock 900 Min

Start

Sensitive Conversations

Sometimes customers may be affected by conditions that they feel uncomfortable discussing. As a pharmacy advisor, it is important to be able to recognise when someone is or may be embarrassed and to handle those conversations in a sensitive manner.


This module will help you:

  • Recognise signs of embarrassment
  • Deal sensitively with delicate conversations
  • Talk confidently about potentially sensitive conditions.
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